The Member and Family Assistance Program (MFAP) is a confidential and voluntary wellness services program to help eligible Members and their insured Dependents deal with a broad range of personal and work-related problems, such as:

 
Professional Counsellors

HumanaCare consultants have been retained to provide this professional counselling and referral service.

Confidentiality and Privacy

The program is completely private and confidential. When you or an insured Dependent want to use the service, please contact HumanaCare consultants directly. Names or individual information will never be released to the Board of Trustees, any Union officials or any other person. 

How to use the Member and Family Assistance Program

The HumanaCare counselling and referral service is available a seven days a week, twenty-fours a day anywhere in North America. All you or an insured Dependent have to do is phone the following numbers, to be served both English and French:

Contact Information  

Call HumanaCare

TOLL FREE : 1-800-661-8193

Brochure: HumanaCare MFAP

Website : www.humanacare.com

How does the program work?

The program provides counselling sessions related to each concern in any given year at no cost to you or your insured Dependent. Should longer-term or specialized counselling be required, HumanaCare counsellors will make a referral to the appropriate professionals and agencies in your area. There may be additional charges for more extensive counselling or referral services; however often these are covered through the Provincial Health Plan or your Extended Health Care benefits.

Your MFAP offers you immediate and confidential access to a variety of programs and services including:

Additional Information

A brochure describing the MFAP in further detail and a wallet card are available by contacting the Administrative Agent. You may also click here to see the electronic brochure.

Access to Services

Please call the Intake Coordinator toll-free at 1-800-661-8193. HumanaCare will then clarify your needs and help you gain access to the appropriate services in your area.